Frequently Asked Questions

So that you can be sure your fax has been sent, we send your confirmation by email or a notification to your account.
To access your account, simply visit the “Personal Space” web page and enter the username and password that was emailed to you when you signed up.
We currently accept payment by debit/credit card only. We will let you know when more payment options are available on Faxwize.
Our priority is to keep all of our customers’ personal data safe and secure, so they can get the best from our service. To do just that, we use an SSL protocol as well as an HTTPS certificate. We guarantee that all of your data are secure and encrypted!
To cancel your subscription to Faxwize, visit our “Cancel subscription” web page. Just enter the email address you used when you subscribed, and your subscription will be cancelled immediately, and for free.
Our advisers at Faxwize are at hand to help you with any problems you encounter. Faxwize's advisers are available to give you all the answers you need from Monday to Saturday, 8am to 8pm, as well as by email. You can also contact our advisers via the form on our contact page.
If you haven’t found the answer you were looking for, you can contact the Faxwize advisers to get an answer to a specific question. Our advisers will be delighted to help!